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Domestic and International Shipping Policy

Effective Date: 2022-01-01

At Techmythra Technologies LLP, we strive to deliver your orders promptly and efficiently. Below are the details of our domestic and international shipping policies:

1. Domestic Shipping

  • Shipping Locations:
    We offer shipping to all states and territories within India.
  • Shipping Methods and Timeframes:
  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-4 business days.
  • Delivery timeframes may vary based on your location and selected shipping method.
  • Shipping Costs: Shipping charges are calculated at checkout based on the total order weight and destination. Free shipping may be available for orders exceeding a specified amount, as indicated on our website.
  • Order Processing: Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

2. International Shipping

We ship to selected countries worldwide. Please refer to our website for the list of available destinations.

  • Shipping Methods and Timeframes:
  • Standard International Shipping: 7-21 business days, depending on the destination.
  • Express International Shipping: 3-7 business days.
  • Delivery timeframes may vary based on customs clearance and local delivery conditions.
  • Shipping Costs: International shipping costs are calculated at checkout based on the total order weight, destination, and shipping method. Customs duties, taxes, and import fees (if applicable) are the responsibility of the recipient.
  • Customs and Import Regulations: Customers are responsible for ensuring compliance with the import regulations of their country. Techmythra Technologies LLP is not liable for any delays or issues caused by customs clearance processes.

3. Tracking and Delivery

  • Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
  • Delivery Issues: If you experience delays or do not receive your order within the estimated timeframe, please contact us at Sales@virtux.in or +91 9964705419 for assistance.

4. Shipping Restrictions

  •  Prohibited Items: Certain items may be restricted or prohibited for shipping to specific locations. If an item cannot be shipped to your location, you will be notified at checkout.
  •  Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address or other issues, we will contact you for further instructions. Additional shipping charges may apply.

5. Cancellation Policy

  • Customers may cancel their orders within 24 hours of purchase or before the order is shipped, whichever comes first.
  • To cancel an order, contact us at Sales@virtux.in or +91 9964705419. Provide your order number and reason for cancellation.
  • Orders that have already been shipped cannot be canceled. Customers can follow the return process for such orders.

6. Warranty Policy

  • Certain products may come with a manufacturer’s warranty. Warranty details, including coverage and duration, will be specified on the product page.
  • To claim a warranty, contact us with proof of purchase and details about the issue. We will guide you through the warranty claim process.
  • Warranty claims are subject to the terms and conditions set forth by the manufacturer.

7. Refund Policy

  • Refunds are processed for eligible returns as outlined in our Return Policy.
  • Approved refunds will be credited back to the original payment method within 7-10 business days.
  • Shipping charges are non-refundable unless the return is due to a defect or error on our part.

8. Cookie Policy

  • We use cookies to enhance user experience, analyze website traffic, and improve our services.
  • Cookies may store non-personal information such as preferences and website usage.
  • Users can manage or disable cookies through their browser settings. For more details, refer to our Privacy Policy.

9. Data Protection Policy

  • We are committed to protecting your personal data in compliance with applicable laws, including GDPR.
  • Data is stored securely using encryption and other safeguards.
  • For details on how we collect, use, and protect your data, refer to our Privacy Policy.

10. Terms of Service for Digital Products

  • For software or digital goods, licenses are non-transferable and intended for personal or authorized use only.
  • Digital products are non-refundable unless defective or not delivered as promised.

11. Environmental Policy

  • We are committed to sustainable practices, including eco-friendly packaging and recycling initiatives.
  • Customers are encouraged to recycle packaging materials where possible.

12. Dispute Resolution Policy

  • In case of disputes, we encourage customers to contact us to resolve the issue amicably.
  • Disputes that cannot be resolved through mutual agreement will be subject to arbitration under the laws of India.

13. Contact Us

For any questions or concerns about our policies, please contact us at:

Techmythra Technologies LLP

Email: Sales@virtux.in

Phone: +91 9964705419